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Zigpoll is a post purchase and on site survey tool, aimed mainly at Shopify stores, that helps understand why customers buy or abandon a purchase. Surveys appear at strategic moments, such as right after checkout or when a visitor is about to leave the site, collecting short answers with high response rates. The platform also lets stores capture emails during surveys and cross reference answers with purchase behavior data, helping identify reasons for conversion and abandonment. It targets e commerce store owners and marketing teams who want decisions based on direct customer feedback instead of assumptions. There is a permanent free plan with basic features, and paid subscription plans that expand response volume and integrations.