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Sierra

Sierra helps businesses build better, more human customer experiences with AI.

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What's included

Sierra is an enterprise conversational artificial intelligence platform designed for customer experience and end-to-end service automation. Built for high-scale organizations, the platform deploys autonomous AI agents capable of reasoning through complex inquiries and taking transactional actions across omn-channel environments. The system incorporates the Ghostwriter builder module, which transforms standard operating procedures and company documentation into production-ready agents equipped with strict enterprise guardrails. Sierra supports voice, web chat, SMS, WhatsApp, and email, integrating directly with enterprise systems of record to handle account inquiries, order modifications, and policy-driven workflows. The platform is designed for large enterprises and fast-growing brands across retail, financial services, hospitality, and consumer services. It operates on an outcome-based pricing model, linking costs directly to successfully resolved customer interactions.