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Serviceaide is an enterprise digital service management and IT service management (ITSM) platform powered by artificial intelligence to automate support workflows and IT service delivery. The solution centralizes incident handling, change governance, and technology asset management within a unified software environment. The system combines the ChangeGear ITSM suite for change, incident, and request management with the Luma AI agentic engine, which delivers automated ticket deflection and conversational self-service. Key capabilities include centralized knowledge management, automated approval workflows, and operational insights to accelerate issue resolution across service desks. The platform is designed for enterprise IT departments, shared service centers, and regulated organizations seeking streamlined service operations. It operates on an enterprise quote-based licensing model, offering tailored demonstrations and custom deployment packages.