Octocom
AI customer support for e-commerce. Octocom resolves up to 90% of tickets across chat, voice, and email, 24/7, in 100+ languages, in your brand voice.
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What's included
Octocom is an AI customer support platform built for e-commerce. Its agents autonomously resolve most tickets across chat, voice, and email, around the clock, in more than 100 languages and in your brand voice. The platform integrates with major storefront and helpdesk solutions, handling questions about orders, returns, tracking, and product recommendations, with escalation to humans when needed. It suits online stores that want to cut support volume without sacrificing quality. Pricing is commercial, typically sized by support volume, with demos available on request.