MonkeyLearn

MonkeyLearn (now part of Medallia) is a no-code machine learning and natural language processing platform designed to analyze unstructured customer feedback and support conversations. The platform enables teams to build and deploy custom text classification and extraction models without writing code to evaluate sentiment, categorize support tickets, detect issue urgency, and extract key entities from survey responses. It features visual analytics dashboards for tracking trend patterns alongside native integrations with tools like Zendesk, Google Sheets, and enterprise CRM software. The tool is aimed at customer support teams, product managers, operations professionals, and customer experience analysts. The pricing model operates on an enterprise subscription basis within the Medallia product portfolio.