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Help.center is a full-fledged customer support knowledge base solution powered by AI to help customers get instant answers. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers.

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What's included

Help.center is an AI powered support platform that combines a knowledge base, chatbot and shared team inbox into one system, letting businesses build self-service portals where customers find instant answers. Features include an AI knowledge base that learns from help articles and can incorporate external website content, an AI chatbot widget for the website, smart search, a shared team inbox for collaboration, multilingual support, and content gap analysis that suggests new articles based on unanswered questions. It serves businesses of all sizes looking to reduce support ticket volume. The model is freemium: a free plan with 50 AI answers per month, a Business plan at 19 dollars per seat per month with 500 answers, and an Unlimited plan at 99 dollars per month with 2,500 answers and unlimited seats. The AI uses OpenAI models and data is hosted on AWS in the EU region.