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Harvey (Hiver AI) is an artificial intelligence customer service assistant integrated into Hiver's support platform. Operating natively within Gmail and Google Workspace, the system automates ticket triage, draft creation, and inquiry resolution for customer support teams. The platform analyzes conversational context across customer email threads to generate suggested replies, categorize incoming inquiries, apply automated tags, and route tickets to appropriate teams. It also summarizes lengthy correspondence and detects customer sentiment to assist agents in resolving complex support issues efficiently. The tool is designed for customer service desks, IT support teams, and operational departments working within the Google Workspace environment. The pricing model is integrated into Hiver's subscription tiers or offered as an AI add-on module.