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0 Visits (30d) 2 Outbound clicks (30d) 0 Likes This tool has no active coupons right now. Forethought is an enterprise AI agent platform for automating and enhancing customer support operations. It is now part of Zendesk and provides AI that reasons, decides and takes action to resolve customer issues end to end.
Features include a multi agent system collaborating on discovery, resolution, triage and quality assurance, omnichannel support across chat, email, voice, Slack and headless integrations, knowledge gap identification with content recommendations, smart ticket classification with automatic routing, and an AI copilot that assists human agents with real time recommendations.
It serves support teams across sectors such as SaaS, e-commerce, fintech, healthcare and education. Pricing is not published publicly; the company offers demos and proof of concept trials for interested customers.
Customer Service
Forethought
Lower support costs and deliver better customer experiences with AI agents that resolve customer issues automatically.
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