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DigitalGenius is an AI agent built specifically for ecommerce customer service. It automates pre and post purchase questions (where is my order, exchanges, returns, refunds, defects) and resolves cases end to end: beyond conversing, it executes actions in the store's systems, such as querying carriers, changing orders and issuing refunds. The platform integrates natively with helpdesks, ecommerce platforms and logistics (Zendesk, Gorgias, Shopify and carriers, among others) and includes computer vision to analyze photos of defective products. Retail brands use it to resolve a large share of tickets without human intervention while keeping the brand tone. It is aimed at ecommerce operations with meaningful support volume. Pricing is enterprise level, set via demo and proposal based on ticket volume.