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Desku is an AI-powered customer support and multi-channel helpdesk platform designed for e-commerce stores and digital businesses to streamline customer service operations. It consolidates inbound communications and automates routine support inquiries. The platform provides a shared team inbox unifying conversations from live chat, email, WhatsApp, and social media channels, alongside a no-code AI chatbot builder for automated ticket resolution. Key features include public knowledge base management, customer sentiment analysis, ticket routing rules, and performance analytics. The service is built for e-commerce merchants, software-as-a-service (SaaS) companies, customer support teams, and client success managers. Its pricing model operates on tiered subscription plans structured per agent or workspace with a free trial available.